If you are a medical office or hospital looking to implement a medical answering service, there are some things that you will need to consider first. Not all services are created equal, and you need to decide which one is going to be the most beneficial for your office overall.1. CostThere are many services that will advertise low-rate fees of $20 per month regardless of call volume. This …

Typically, patients will encounter their dentist's office first with a phone call. This is why it is essential that all calls are answered in a professional and friendly manner, no matter what time it is. It used to be that the only way to make sure phone calls would be taken care of 24 hours a day was to hire an evening receptionist or to use an answering machine. Both of these options are inadeq …

If you have a medical office, one of the most important aspects to having satisfied patients is letting them know that the physicians, nurses, and staff are all reachable. It is incredibly frustrating to call your physician's office with a simple question and be put on hold for hours or not have anyone return your call. One of the best ways to make sure your patients do not have this annoying expe …

 As reported by NewsWorks, new HIPAA rules took effect in March and have recently been enforced. Many healthcare workers are concerned that with all of the regulations already in place, it may be difficult to implement new HIPAA rules. New updates include the expansion of patient rights. If patients pay in cash for procedures, they are able to request that the physicians don't report the …

 There are certainly a lot of patients to keep track of in a busy dental office. It can be frustrating to keep everything organized, to make sure that no one is overlooked, to make sure that all reminder phone calls and messages are sent out, and to still be available to answer the phone! When you don’t answer the phone, your patients may feel frustrated. Sometimes it can take a while …

In order for a hospital to be run efficiently, there are a number of people who need to be doing their jobs to the best of their ability. Physicians, nurses, and staff all need to be working together in harmony to create the best patient experience possible, which is going to make all of the difference. Often, people are going to the hospital because they are in extremely stressful medical situati …