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Our suite of services combines highly qualified live operators with state-of-the-art proprietary technology to deliver quality unsurpassed in our industry.
Find out why TeleMed is the number one medical answering service for doctors, physicians, surgeons, dentists, and the number one solution for healthcare, hospice, government, academic, faculty practices, and hospitals.
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The app receives complete messages from TeleMed or directly from your office. Providers can manage patient and medical office communications with their iPhone or Android. Messages reside on our secure web-based server with username and password protection and encryption. Your providers easily receive and return their messages via the app.
TeleMed was originally founded in 1986 in Atlanta, GA and we maintain an answering center there still today. However, we provide nationwide call answering and have operator answering centers in Johnson City, Tennessee and Wise, Virginia. These three interconnected centers provide backup for one another that enables us to ensure quality telecommunications solutions for doctors across the country no matter what unforeseen disaster may occur. We are now a national company servicing doctors in every region of the United States and the three operator centers are the foundation that allows us to handle the incredible diversity of our customer base.
With the three call centers, TeleMed generally has 100+ operators answering the phones at all times, meaning that we will be able to answer your calls promptly and professionally. All of our operators are well-trained on the use of our system and will allow it to guide the information, based upon your instructions, to the proper location. You will not have to worry about any calls slipping through the cracks again.
TeleMed’s customer service department can easily be contacted 24/7/365 via phone at 800-529-8010 or e-mail at customersupport@telemedinc.com. You simply have to put your request in with the customer service team and any changes will be enacted immediately. If it is a major staffing change or an issue you want to keep somewhat private, your account representative/salesperson will be available at any time throughout the day to assist you with any questions/concerns you may have. To find your account representative’s contact information, please click on the following link…
Yes, TeleMed has customers for whom we only answer during business hours. If you’re an after-hours customer we can still answer for you during the day whether it’s during your lunch hour, for overflow calls, during a meeting, or all day long. Just like after-hours service answering, our operators will simply follow the instructions that you personally have established for your account to guide the office message to the appropriate location.
Yes, TeleMed can set appointments for you in your own existing EMR system. Our IT department will be able to set up a connection that allows our answering system to interface with your existing EMR system so that we can schedule the appointments in your system in the exact same format that you have been viewing them in the past. Your appointments will be set for you and you won’t even know that it is actually our operators scheduling the appointments for you instead of your staff.
With over 100+ operators on-site at all times, your call will be answered on the first ring the majority of the day. There are occasional circumstances in which the call volume that TeleMed is receiving spikes up and the operators will not be able to answer every call on the first ring. However, our color-coded system allows us to see exactly what type of call is coming in and for how long the call has been holding. If a call reaches a certain number of rings a box will change to black on our operator’s screen indicating that the call needs to be answered immediately.
TeleMed’s newly renovated Atlanta call center contains a hub of bilingual call operators (English and Spanish speaking) who are dedicated to answering calls that come in on our Spanish lines first. When you set up the voice recording that callers will hear when they reach your line with TeleMed you will just put in a prompt that says something like, “Para español, oprima numero 2”, and when they hit the two-button the system will direct them to a line in our system that is dedicated specifically to Spanish speaking callers.
TeleMed bills on a 28-day cycle. You can either set it up so that the amount of money that represents your bill for a particular pay cycle is deducted automatically from your account (credit/debit card) or you can mail in a check every month for the amount due. You will be getting notifications online of your bill as well as a paper copy from TeleMed every billing cycle. If you register for one of our services in the middle of the cycle and only use a percentage of the units/minutes included in your answering plan during that first billing cycle, TeleMed will only make you pay for the percentage of units/minutes you use and not the full bill per cycle.
TeleMed does require a contract for our services. However, we are lenient with those businesses who are tentative in the beginning, oftentimes allowing for month-by-month plans for the first couple of months to make sure that the customer is happy with and understands the service. Typically though, TeleMed requires either a 1 or 2 year contract for both new and existing customers. The contract is very easy to understand and is simply there as a means of documenting, for us and you as the customer, the exact specifications of what is required on each of our parts. The contract will guarantee that both parties know exactly what the other wants.
Once your designated Sales Member has received the signed paperwork and payment authorization form from you, it will typically take up to 10 days for overnight services and up to 30 days for appointment setting. Upon setup you will go “live” and we will begin to handle your medical communications management for you.
“Over the past 6 years TeleMed has helped our office immensely. Our patient retention is up because of the personal touch that is provided. We no longer have to worry about compliance issues, giving us more time to focus on our patients needs. I cannot think of a single complaint that I have about TeleMed’s service.”
“TeleMed helped to increase our productivity, leading to greater revenue and patient flow. We also achieved a reduction in missed visits and complaints while increasing compliance. By using TeleMed we have more predictability in addressing our patient concerns and needs, leading us to have a greater office work flow optimization.”
“We have been very satisfied with TeleMed over the past 10 years. Not only do we always get the message but they have reduced our IT and software cost.Their approach to custom integrations has really helped us focus on what we do best, which is taking care of patients.”
“TeleMed has taken the “scare” out of PHI and HIPAA regulations. Their team helped assess our current software’s, and processes to create a new workflow and solution for secure messaging at our hospital. TeleMed has been running for 2 years now, and I don’t have one complaint.”
“Before enlisting the help of TeleMed, HIPAA compliance was always a worry, however now I am worry-free. The professionals at TeleMed were able to answer all questions regarding service options and software. Their customer service based approach made everything easy to manage while reducing associated costs.”
Whether you are a small to medium physician group, a large hospital, a busy dental office, or a community health center, Telemed has the tools, experience, and expertise to deploy and integrate a medical answering service and medical call center solution that fits your needs and exceeds expectations.
