About TeleMed: Our Story

For over 34 years, TeleMed has been a leader in the medical answering service. Today, TeleMed provides nationwide service to medical practices, clinics, hospitals, dental practices, and other exclusively medical services.

TeleMed’s call centers handle the needs of thousands of medical professionals on a daily basis. Our nationwide service, ability to completely customize the handling of calls for each client thanks to the proprietary software developed and maintained by TeleMed IT professionals and absolute devotion to customer service are why TeleMed sets the pace in the industry.

Whatever your medical practice’s specific requirement may be, TeleMed has a solution that will result in helping your organization minimize wasted time and labor, and maximize customer care and revenue.

TeleMed and Total Triage Announce Merger and Rebranding as CareXM

TeleMed, Inc. and Total Triage are pleased to announce their merger and rebranding of both companies as CareXM. Combining the strengths of both companies, CareXM offers healthcare providers a single solution for clinical triage services, non-clinical answering services, and a unified patient communications platform.

Founded in 1986, TeleMed has been a leader in streamlining provider operations and connecting patients with their appointment scheduling and after-hours answering services. TeleMed’s experience with long-standing national healthcare systems, large and small, allow CareXM to help more providers extend and transform their patient care experiences.

Total Triage was founded in 2010 as After-Hours Triage and has been a leader in providing after-hours triage nursing and communications technology solutions to home health and hospice providers nationwide.

Jonathan Means, one of the founders of Total Triage and now CEO of CareXM, is enthusiastic about the move. “When we combine our progressive telehealth technologies with high-quality, patient care from our triage nurses and non-clinical patient advocates, we are able to create a unique care experience for everyone involved. Patients get the urgent help they need faster. Nurses can focus more on patient care instead of administrative tasks. Administrators can use the business intelligence gathered from using our technology to improve their processes and financial outcomes. Everybody wins.”

CareXM has recently added new offices and staff in Lehi, Utah, while expanding operations at locations in Johnson City, Tennessee, and employing a significant remote workforce. It serves 4,000+ providers across the USA, managing over 6 million calls and messages annually. While the merger officially took place in October 2019, the integration of personnel, operations, staff, and assets is ongoing.

Branding the new organization is also taking place over the coming months and will include a new CareXM website, logo, graphics, and communications assets. In the meantime, more information about the products and services CareXM offers can be found at totaltriage.com and telemedinc.com.

Industries We Serve

Medical offices of all kinds need to keep costs down while providing excellent customer service to keep their patients satisfied. Telemed’s medical answering services help reduce costs and improve customer satisfaction for:

  • Doctors
  • Dentists
  • Hospitals
  • Home Health
  • Physicians
  • Community Health Centers
  • Hospices
  • Medical Centers

Whether you are a small to medium physician group, a large hospital, a busy dental office, or a community health center, Telemed has the tools, experience, and expertise to deploy and integrate a medical answering service and medical call center solution that fits your needs and exceeds expectations.