Medical Appointment Scheduling

Medical and Dental Answering Services will benefit your medical practice in several ways, especially when it comes to patient appointment scheduling. A medical answering service will help save you time, reduce no show appointments, and improve overall staff efficiency. The most precious thing to waste at work is time. Medical offices can be extremely busy and one way to save time is to implemen …
hipaa-compliant-software

Recently the Department of Health and Human Services’ Office for Civil Rights (OCR) has fined a Mental Health service facility in Alaska $150K for failure to apply software patches. This incident contributed to a large malware-related breach in 2012, impacting more than 2,700 patients. This HIPAA settlement marks the first time the OCR has issued a penalty tied to unpatched software. "Successfu …
Medical Answering Service

As the holiday season approaches it is important to consider the benefits of a medical answering service. The holidays can be a chaotic and difficult time because numerous doctors, nurses, and other staff members need to take time off of work. Many medical offices will have different hours during the holidays and this can make it complicated for patients to get in touch with someone. Using a medic …
doctor-medical-center

When it comes to choosing a doctor, patients really have a lot of options. Patient satisfaction is the number one factor when it comes to patient retention at any doctor or physicians’ office. A Medical Answering Service will aid in keeping patients happy, by providing a personal touch to your office. A trained professional will always be available to speak with your patients 24/7, so they wont ge …

Answering services are popular for all sorts of businesses because they take calls during off hours, as well as during your work hours, to free up the time of receptionists. However, for hospitals or doctor’s offices, a medical answering service is essential. Be sure to do your research before hiring a medical answering service as you want to ensure the answering service employees have been traine …
dental-office

Typically, the preferred method of contact a patient has with their dentist is via phone. Having someone to answer phone calls in a professional and friendly manner—no matter what time it is—is extremely important. It used to be extremely difficult to have someone answer the phone 24 hours a day and employing an after hours receptionist can be extremely expensive. However, now there are effecti …

Medical answering services have the ability to improve the overall experience for your patients. They also allow the healthcare staff to focus more on treatment and less on administrative issues, which will lead to improved healthcare overall. More importantly, though, your patients will appreciate the positive customer service aspect that comes with having a medical answering service. Your Pat …
answering-services-for-hospitals

Recently HIPAA privacy, security, and enforcement rules have been modified by the omnibus package in the HIPAA Omnibus Rule. Healthcare professionals scramble to understand their obligations and how to remain HIPAA compliant. So what do you need to know about the HIPAA Omnibus Rule? The new Omnibus Rule modifies the privacy, security, and enforcement regulations. It does so by: Strengtheni …

In any medical practice, a medical answering service is an important thing to think about. Communication is one of the most essential aspects of healthcare. Patients may need to communicate with physicians 24 hours a day, 7 days a week. It is impossible for physicians to be available all of the time, however. Many patients need to communicate with physicians and healthcare professionals during aft …

There are many benefits associated with a HIPAA compliant medical answering service. First of all, if you are a doctor's office and you need a medical answering service, it simply has to be HIPAA compliant in order to protect your patients and your practice. Any communications from your office to your patients or from your patients to your office need to be in compliance with all guidelines set fo …