Women on Headset for Medical Answering Service | TeleMed Inc.

Medical answering services (MAS) answer patient calls on your behalf, either when you’re unable to take calls during peak hours when your practice is closed or at all hours of the day and night. The medical answering service takes all the calls as they come into the practice. Then a trained professional will answer the phone on your behalf. Depending on the call, the agent will answer common quest …
Medical Answering Service | TeleMed

TeleMed was founded in 1986 as a medical answering service for a local physician-owned medical society. Today, TeleMed provides nationwide service to medical practices, clinics, hospitals, dental practices, and other exclusively medical services. How can your company benefit from a medical answering service?  Let’s look at what customers have to say. This is one reason many busin …
Physician Answering Service | Telemed Inc

With continuous advances in the medical industry, healthcare has significantly changed in only a decade. And today, a physician medical answering service for your healthcare practice is no longer a commodity; it's a necessity. At your medical office, your phone line is the face and voice of your practice. As the first point of contact, it's imperative your patient has a positive first experienc …
HIPAA compliant Software Information Security | TeleMed Inc.

Recently the Department of Health and Human Services’ Office for Civil Rights (OCR) has fined a Mental Health service facility in Alaska $150K for failure to apply software patches. This incident contributed to a large malware-related breach in 2012, impacting more than 2,700 patients. This HIPAA settlement marks the first time the OCR has issued a penalty tied to unpatched software. "Successful …
Women Doctor with Santa Hat and Holding a Thumbs Up | Medical Answering Service | Telemed Inc.

Benefits of a Secure Medical Answering Service During the Holidays As the holiday season approaches, it is important to consider the benefits of a medical answering service. The end of the year can be a chaotic and difficult time for many reasons. Numerous doctors, nurses, and other staff members need to take time off of work. In addition, many medical offices will have holiday-hours. Differing h …
HIPPA Compliant Answering Service | Telemed Inc

When it comes to choosing a doctor, patients really have a lot of options. Patient satisfaction is the number one factor when it comes to patient retention at any doctor or physicians’ office. A Medical Answering Service will aid in keeping patients happy, by providing a personal touch to your office. A trained professional will always be available to speak with your patients 24/7, so they wont ge …
Female Healthcare Doctor | TeleMed Inc.

Answering services are popular for all sorts of businesses because they take calls during off hours, as well as during your work hours, to free up the time of receptionists. However, for hospitals or doctor’s offices, a medical answering service is essential. Be sure to do your research before hiring a medical answering service as you want to ensure the answering service employees have been traine …
Receptionist with Headset on for Medical Answering Service | TeleMed Inc.

Medical answering services have the ability to improve the overall experience for your patients. They also allow the healthcare staff to focus more on treatment and less on administrative issues, which will lead to improved healthcare overall. More importantly, though, your patients will appreciate the positive customer service aspect that comes with having a medical answering service. Your Patie …
answering-services-for-hospitals

Recently HIPAA privacy, security, and enforcement rules have been modified by the omnibus package in the HIPAA Omnibus Rule. Healthcare professionals scramble to understand their obligations and how to remain HIPAA compliant. So what do you need to know about the HIPAA Omnibus Rule? The new Omnibus Rule modifies the privacy, security, and enforcement regulations. It does so by: Strengtheni …

In any medical practice, a medical answering service is an important thing to think about. Communication is one of the most essential aspects of healthcare. Patients may need to communicate with physicians 24 hours a day, 7 days a week. It is impossible for physicians to be available all of the time, however. Many patients need to communicate with physicians and healthcare professionals during aft …