Streamline Your Medical Practice with a Healthcare Answering Service

Healthcare Answering Service | TeleMed

The medical world is moving faster than it ever has and patients are in constant search of the quickest solution to their problems without taking any extra time to do so. Contact and connection between patients and their physicians are defining attributes to a practice’s success and a healthcare answering service can provide timely and efficient touch-points for the patients and medical professionals working together. CareXM (formerly TeleMed) offers a state-of-the-art medical answering service that will bring your patients and physicians closer while streamlining time, appointments, workflow, and overall quality of the practice.

Healthcare Answering Service For Your Patients

Surgeons, Specialists, Physicians, and Health Professionals

  • Enhance patient service and boost productivity. Lighten your administrative workload so you can better focus on patients. Friendly, competent associates ensure that your patients reach a live person 24 hours per day, 7 days per week, 365 days per year.
  • Our team manages your calendar: setting, modifying, confirming, and canceling appointments. We can integrate with your web-based calendaring systems.
  • Urgent calls are directly transferred to you or a specified contact.
  • Messages can be relayed through our administrative team to your customers or associates. You determine which calls are urgent and which are routine.
  • Friendly, helpful administrative associates answer every call. Each Telemed associate working on your account has completed HIPAA training, so you can rest assured that your patient’s privacy is being handled with care.
  • Telemed physician answering service lightens your administrative workload so you have more time to spend with patients and practice medicine.

Hospitals and Health Organizations

  • A superior healthcare answering service at competitive rates for hospitals and other health organizations.
  • We provide overflow, after-hours, and primary telephone services for hospitals and health organizations, any time of the day or night.
  • Urgent calls are directly transferred to you and your on-call team. You choose the protocols that specify which calls are urgent and which are routine.
  • We promptly answer incoming calls and then page doctors according to your directions. We can also relay messages 24/7/365.
  • On-call contacts and paging instructions can be modified as often as you’d like.
  • Friendly, bilingual, helpful administrative associates answer every call. Each Telemed associate working on your account has completed HIPAA training.
  • Telemed’s medical answering services for hospitals lighten your administrative workload so you have more time to spend with patients and practice medicine.

Dentists, Orthodontists and Dental Practices

  • An experienced team to field calls daily from dental professionals, orthodontists, and dental offices.
  • Specifically prepared to handle dental calls from appointment cancellations relayed to the office, to dental emergencies requiring immediate escalation and paging.
  • Enhance dental patient service and boost productivity. Lighten your administrative workload so you can better focus on dental patients.
  • Friendly, competent associates ensure that your dental patients reach a live person 24 hours per day, 7 days per week, 365 days per year.
  • Our team manages your calendar: setting, modifying, confirming and canceling appointments. We can integrate with your web-based calendaring systems.
  • Urgent calls are directly transferred to you or a specified contact.
  • Telemed dental office answering services lighten your administrative workload so you have more time to spend with patients and practice dentistry.

Health Centers, Medical Clinics, and Medical Centers

  • Enhance patient service and boost productivity. Lighten your administrative workload so you can better focus on patients.
  • Friendly, competent associates ensure that your patients reach a live person 24 hours per day, 7 days per week, 365 days per year.
  • Our team manages your calendar: setting, modifying, confirming and canceling appointments. We can integrate with your web-based calendaring systems.
  • Urgent calls are directly transferred to you or a specified contact.
  • Messages can be relayed through our administrative team to your customers or associates. You determine which calls are urgent and which are routine.
  • Friendly, helpful administrative associates answer every call. Each Telemed associate working on your account has completed HIPAA training, so you can rest assured that your patient’s privacy is being handled with care.
  • Telemed healthcare answering services lighten your administrative workload so you have more time to spend with patients and practice medicine.

A Medical Answering Service For All Healthcare Needs

Whether you are a small to medium physician group, a large hospital, a busy dental office, or a community health center, CareXM has the tools, experience, and expertise to deploy and integrate a medical answering service and medical call center solution that fits your needs and exceeds expectations. Contact one of our sales reps online or call 1-888-544-5355 to get started today!

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