Smiling doctor looking at phone in office

Mental Health Services: How TeleMed Can Help

As people continue to recover from the physical and economic impact of the current pandemic, one area of life that is just as important to remember is mental health.  May is Mental Health Awareness Month. One in five adults in America experiences some form of mental illness.  With quarantine resulting in many people facing isolation, it is important to make sure that those who are struggling are still able to receive help.

With the growing number of patients needing mental health assistance, make sure your practice is prepared.  With your business’ increased traffic flow, there is no reason you should have to worry about missing an important call or message from a patient.  TeleMed can help by being the first point of contact for patients facing difficult and life-threatening situations.

TeleMed Medical Answering Services

My Office

MyOffice service was designed as a solution to manage your often overwhelming medical practice needs during office hours.  Whether used to manage overflow phone calls or as the main answering option for your office, our live operators are trained to handle all of your calls with professionalism.

They will address patient concerns and ensure all issues are passed forward to the appropriate member of staff.  There are many benefits to MyOffice including:

  • Minimizing the number of people required to answer your incoming calls
  • Patients never receive busy signals and all calls are answered promptly and professionally
  • Your priority of call handling ensures patient satisfaction
  • MyOffice is a fully HIPAA compliant, secure, web-based portal
  • Can be customized to interface with your EMR System

With how important it is to address patient mental health concerns, make sure your practice is equipped.  MyOffice can make sure every call is answered and each patient gets the same attention they would if it were a member of your team on the phone.

Another way TeleMed can help your practice connect with patients is with PatientPortal.

Patient Portal

Patient Portal provides doctors and medical staff with the means of increasing direct connectivity with patients when they are not immediately in front of you in the office.  This feature gives you the ability to receive and respond to messages directly from patients regarding appointment confirmations, medication refills, track current medication orders, provide necessary paperwork prior to any scheduled appointment, feedback, and a variety of other important tasks.

Our secure HIPAA client database ensures that your patients’ information is also protected while keeping your practice compliant with the applicable laws and regulations.

With physical and mental health issues both, time is an important factor.  Therefore, making sure your patients have a direct way to reach out to you helps provide effective treatment and peace of mind.  Patient Portal will help your practice ensure each patient has their needs met without overworking your already busy staff.

MyOffice and PatientPortal are just some of the features and advantages that TeleMed can offer your practice.  We offer a variety of features that help with communication between patients, between interoffice, and with all after-hours answering needs as well.  All of this helps ensure your patients get the best service possible.  Because at TeleMed we care about helping you help your patients.

Medical Answering Solutions For Your Practice

TeleMed provides nationwide service to medical practices, clinics, hospitals, dental practices, and other exclusively medical services.  Whether you are a small to large business, Telemed has the tools, experience, and expertise to deploy and integrate a medical answering service that fits your needs and exceeds expectations.  Please click here to contact us today or visit our website for more information.