Benefits of a Secure Medical Answering Service During the Holidays
As the holiday season approaches, it is important to consider the benefits of a medical answering service. The end of the year can be a chaotic and difficult time for many reasons. Numerous doctors, nurses, and other staff members need to take time off of work. In addition, many medical offices will have holiday-hours. Differing holiday hours for your medical office can make it difficult for patients to get in touch with their medical office. Using a live medical telephone answering service is a simple way to prepare for the holidays with your holiday office hours. This is also an effective approach to communicating with patients to meet their needs, all-year-round.
Here are 5 ways a medical answering service can help during the holidays:
1. Patients can get in touch with someone 24/7- including weekends and holidays:
With the help of a medical answering service, patients can get in touch with someone at any time including weekends and holidays. Though your medical office may be closed, your patients still need to get in touch with you. A medical answering service professional will be able to either answer questions the patient might have or put the patient in touch with the on-call doctor.
2. New appointments made and existing ones changed:
The holidays are a busy time, and a medical answering service makes it easy to schedule a new appointment or alter an existing appointment.
3. Organizes communication between patients and staff members:
A medical answering service can help with basic patient communication by enabling the medical office to run in a more efficient way. Calls will be directed and forwarded to the appropriate staff member.
4. Help receptionist answer overflow calls and free up time:
If your office already has a receptionist to answer phone calls, a medical answering service can handle the overflow calls during peak business hours with a high call volume. It is important for your receptionist to be able to communicate with patients face–to-face, and not be bogged down with calls while patients visit the office.
5. Secure Reminder, Follow-up, and Test Result phone calls in HIPPA-compliant message form:
A medical answering service can help reduce no-show appointments, as well as increase the efficiency of your medical staff. Your medical staff will not need to worry about calling to remind patients about their upcoming appointments.
Most medical offices could use the help of a HIPAA-Compliant medical answering service as the holiday season inches closer. Cut back on the chaos this holiday season and consider the excellent benefits of a medical answering service. TeleMed’s Medical Answering service is a brilliant option for any Doctor, Dentist, Hospital, or Health Center. TeleMed is a HIPAA-Compliant answering service, so there is no need to worry about your patient’s privacy being protected. We also provide secure messaging portals for patients, doctors and staff with our MyTeleMed service. For more information, contact us today.