If you have a medical office, one of the most important aspects to having satisfied patients is letting them know that the physicians, nurses, and staff are all reachable. It is incredibly frustrating to call your physician’s office with a simple question and be put on hold for hours or not have anyone return your call. One of the best ways to make sure your patients do not have this annoying experience is to implement a medical answering service. With the help of an answering service, your patients will be able to talk to a live person 24 hours a day.
Operators who are employed by a medical answering service will answer the phone before or after your medical office is open or whenever you may need a backup receptionist during peak hours. The staff is specially trained and informed to answer basic questions, and they will know exactly how a call or message needs to be re-routed if it is a question they cannot answer. Having a medical answering service will provide you with reassurance, and your patients will feel like their medical office truly cares about their wellbeing. They won’t feel like they are just communicating with machines.
The holiday season is coming up, and this can be one of the most hectic times for medical offices. You may have physicians, nurses, and staff all taking off different days, the office may have different hours, and patients lives are all a little more hectic. It can be a very busy and stressful time if communication is not working efficiently. Using a medical answering service is one of the best ways to prepare for the chaotic energy that happens around the holiday season. It can help your office to stay more organized and available to the patients.
All operators in a medical answering service have been trained in basic medical terminology. Also, there are many services you can get that will allow operators to leave HIPAA-compliant messages such as follow-up messages and reminder calls. An answering service can help your medical office with many of the day-to-day administrative tasks that can often tie up your staff, nurses, and physicians so that they have more time to spend with the patients. Overall, the patients will have a much better experience with your office when there is a medical answering service to assist you.
The holidays can be a crazy time. Everyone has so much going on, and many people get sick over the holidays. Help your patients to have a much better experience with their doctor’s office.