EMR Integration
Our medical answering service business already interfaces with many variations of electronic medical record systems. During the set-up period (mentioned above in the “How do I set up my personalized instructions?” section), we will assess your EMR system as it runs currently. If you do not use your own EMR system, then the service will act exactly as it is described in the above section.
MyOffice Web Portal
The MyOffice portal is a secure, web-based system (only requiring a username and password) that will keep an electronically documented account of all your messages, ensuring that nothing slips through the cracks during transmission. You or any other user in your group may then view, sort, assign and prioritize the messages for handling in whatever manner directed to make certain your most important calls are always handled first. When you view your messages in the MyOffice portal you will be able to filter them based upon the date and time they were received, their status- new, received, completed, their urgency- normal, severe, critical, to whom they have been assigned by you or another practice administrator, by caller, by patient, or by who was requested. This message management tool will allow you to easily locate any particular message and ensure that it is handled promptly by whomsoever you choose from your staff.
The Benefits of MyOffice: