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Medical answering services (MAS) answer patient calls on your behalf, either when you’re unable to take calls during peak hours, when your practice is closed or at all hours of the day and night. The medical answering service takes all the calls as they come into the practice. Then a trained professional will answer the phone on your behalf. Depending on the call, the agent will answer common questions or transfer calls to your staff as needed, taking detailed notes along the way. MAS handles each call depending on the practice and its needs.
Medical answering services work with your practice to define a proper call workflow. This ensures that your patients are taken care of and getting the information you need. Your partner’s documented onboarding process will outline how you’ll come to the ideal process, including how they will communicate with you and your staff. If an agent needs to take a message, you may prefer they deliver it to you through an encrypted text message or email, or through your medical service’s web portal. This is just one example of how you’ll work together to choose the optimal process.
TeleMed was founded in 1986 as a medical answering service for a local physician-owned medical society. Today, TeleMed provides nationwide service to medical practices, clinics, hospitals, dental practices, and other exclusively medical services.