TeleMed Medical Answering Service

Patient link to practice via web…

Patient Portal by TeleMed finally offers the medical practice the means to allow web-based communications between the patients and the practice which increases patient satisfaction, lowers practice costs, and allows the prioritizing of responses. Patient Portal is not part of a larger, more expensive EHR system, but a stand-alone tool that will offload a busy front-office staff with the ability to answer patient questions, set and confirm appointments, track medications and fulfill refill requests, fill out forms in advance of appointments and alert patients of messages ranging from test results to checkup reminders.

The medical practice, hospital or clinic will have a permanent record of each patient and office communication. In addition, because Patient Portal is created by TeleMed, the IT staff of TeleMed can create the interoperability between the Patient Portal and the Practice Management System or EHR system that may already be in place.

Flexible: Patient Portal by TeleMed can be incorporated into a practice’s existing website for a seamless look and feel. The template allows local customization that is easy to set up and easy to use for both the patient and the practice. Plus, using our message management system, My TeleMed, the practice will have a single location housing all the incoming and outgoing messages. In addition, Patient Portal by TeleMed allows “free space” for simple downloading of existing forms, dramatically improving the patient experience. Also, the template allows a practice to easily create a billing and payments page by downloading data from the billing system.

Patient Profiles: The patient first logs onto the portal and creates a profile including all contact information, current medications, and insurance information. Once the practice has confirmed the patient’s data, the user can immediately begin communicating with the practice.

HIPAA Compliance: All information is handled in full accordance with HIPAA regulations. All information is sent via secure servers, housed at TeleMed facilities.

ROI: A practice can now determine how much to offload from its busy front office - fewer administrative calls, no worry about missed messages, and a permanent record of communications all go straight to the bottom line.