Live Medical Answering Services You Can Count On
TeleMed's live answering service has become the standard by which others are judged. Every facet of the service is customizable for the client, from the voice greeting and prompts offered to the exact method of handling every type of call. TeleMed’s proprietary software allows complete customization, down to the individual physicians, time of day, day of week or any other variable.
When your patients, other doctors or hospitals select the prompts that connect them to our live operators, they are handled with extreme care by well-trained medical receptionists managed on every shift by personnel who have been with TeleMed an average of ten years.
Precision: TeleMed operators undergo rigorous instruction in medical terminology and methods of handling urgent calls from both patients and medical staff. They are trained to react with speed and precision, dispatching urgent messages quickly and accurately.
On Call Calendars: TeleMed's calendar department expertly maintains your monthly on-call schedules, no matter how complex, and changes are at your request instantly, with just a phone call. Even if you use our web-based service, MyTeleMed, to post your on-call calendar, you can easily make changes by logging in, faxing or calling our calendar posting team.
Message Delivery: TeleMed operators send complete text messages to on-call doctors instantly, using an alphanumeric pager, text- capable mobile phone, PDA or any other method desired, or to one of our web-based systems.
HIPAA Compliance: All information is handled in full accordance with HIPAA regulations. All calls are recorded and stored for seven years, and can be retrieved if needed for any reason by our clients.
